Junior Business Analyst

Company: Randstad USA
Location: Columbus
Posted on: January 13, 2021

Job Description:

job summary:Description:Request CoordinatorThe Request Coordinator manages and facilitates technology requests for the Client Wealth Management business. As part of a centralized team, our Coordinators oversee high volume of requests via the ServiceNow ticketing system for approximately 600 distributed Wealth Management offices.Responsibilities include:* ServiceNow ticket/task management and assignment Oversight of tasks assigned to other groups (internal and vendor) Perform tasks specific to Coordinators, such as tracking of assets, validating encryption, etc.* Provide constant feedback of knowledge articles, for both accuracy and completeness* Ability to follow technical and procedural documentation* Monitor, manage team's central mailbox Identify gaps and process improvement opportunities* Assist in testing for automated workflows and integrations with other systems* Communication both verbal and written with requestors (internal customers) and support teams* Ability to troubleshoot and handle escalations and expedite requestsQualifications:Working knowledge of ServiceNow (or similar) ticketing system Proficiency in Microsoft Office Suite (Excel, Word, etc.) is requiredProficiency in Microsoft Visual Basic (marcos)Basic understanding of TableauAbility to present ideas and solutions in user-friendly languageAbility to build and maintain relationships with customers, peers and support partners3 years of experience in technology support functionslocation: Columbus, Ohiojob type: Contractwork hours: 8 to 5education: Bachelor's degreeexperience: 2 Yearsresponsibilities:Responsibilities include:ServiceNow ticket/task management and assignment Oversight of tasks assigned to other groups (internal and vendor) Perform tasks specific to Coordinators, such as tracking of assets, validating encryption, etc.Provide constant feedback of knowledge articles, for both accuracy and completenessAbility to follow technical and procedural documentationMonitor, manage team's central mailbox Identify gaps and process improvement opportunitiesAssist in testing for automated workflows and integrations with other systemsCommunication both verbal and written with requestors (internal customers) and support teamsAbility to troubleshoot and handle escalations and expedite requestsqualifications:Qualifications:Working knowledge of ServiceNow (or similar) ticketing system Proficiency in Microsoft Office Suite (Excel, Word, etc.) is requiredProficiency in Microsoft Visual Basic (marcos)Strong organizational skillsStrong time management skillsStrong analytical skillsStrong interpersonal, written and oral communication skills, attention to detailStrong customer service orientationBasic understanding of TableauAbility to present ideas and solutions in user-friendly languageAbility to build and maintain relationships with customers, peers and support partners3 years of experience in technology support functionsExperience working in a team-oriented, collaborative environmentExperience in the financial industry a plusskills: OtherEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Keywords: Randstad USA, Columbus , Junior Business Analyst, Professions , Columbus, Ohio