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Electronic Data Interchange Analyst

Company: Brooksource
Location: Columbus
Posted on: January 15, 2021

Job Description:

EDI Analyst Columbus, Ohio Full-Time Contract (12-15 Months)
-- -- -- --As an EDI Analyst in Columbus, Ohio, you will be working with customers and development teams to assist with the migration of an EDI platform. As an EDI Analyst, you will provide outstanding customer service while contributing to the development and support of the new EDI platform. If you have 2 years of related experience and are interested, please keep reading below and apply or send your resume directly to nclancey@brooksource.com

Responsibilities:

  • Communicate as liaison between internal and external IT and customers
  • Answer and place calls and emails to customers, software vendors, and clients
  • Document test cases and escalate appropriately when necessary
  • Communication testing and changes to EDI platform
  • Troubleshoot EDI issues via phone and email
  • Analyze daily EDI and client reported support issues, determine root cause and apply corrective action
  • Using root cause analysis, work with EDI and data teams to develop solutions to reduce-- -- -- --support issues
    Minimum Qualifications:
    • Bachelor---s Degree in IT related field (ex: Computer Science, Information Systems/MIS, etc.)
    • Minimum of two years related experience required, either in a phone support/customer service or help desk/technical support environment
    • Ability to executive EDI troubleshooting tasks
    • Strong communication skills and ability to work in fast-paced environment
    • Customer service-oriented mindset with the ability to diagnose an issue and effectively communicate problem resolution with clients and other stakeholders
    • Attention to detail, strong critical thinking skills, and ability to follow-up on issues for closure

Keywords: Brooksource, Columbus , Electronic Data Interchange Analyst, Professions , Columbus, Ohio

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