Helpdesk Technician

Company: Gainwell
Location: Dublin
Posted on: April 10, 2021

Job Description:

Job Description:Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via email or through ServiceNow incident tickets
• Perform remote and on-site troubleshooting through diagnostic techniques and asking pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in ServiceNow incident tickets
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures Requirements
  • High school diploma or G.E.D.
  • 2+ years experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of IT Service Management platforms
  • Good understanding of computer systems and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Interpersonal skills to interact with team members
  • Ability to work in a team environment
  • Ability to learn and expand on technical expertise This position is required onsite in the Dublin, OH area. Candidate must be located in or willing to relocate to Dublin/Columbus.

Keywords: Gainwell, Columbus , Helpdesk Technician, Professions , Dublin, Ohio