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Helpdesk Technician

Company: Gainwell
Location: Dublin
Posted on: April 10, 2021

Job Description:

Job Description:Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance via email or through ServiceNow incident tickets
  • Perform remote and on-site troubleshooting through diagnostic techniques and asking pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in ServiceNow incident tickets
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures Requirements
    • High school diploma or G.E.D.
    • 2+ years experience as a help desk technician or other customer support role
    • Tech savvy with working knowledge of IT Service Management platforms
    • Good understanding of computer systems and other tech products
    • Ability to diagnose and resolve basic technical issues
    • Proficiency in English
    • Excellent communication skills
    • Customer-oriented and cool-tempered
    • Interpersonal skills to interact with team members
    • Ability to work in a team environment
    • Ability to learn and expand on technical expertise This position is required onsite in the Dublin, OH area. Candidate must be located in or willing to relocate to Dublin/Columbus.

Keywords: Gainwell, Columbus , Helpdesk Technician, Professions , Dublin, Ohio

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