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Chief Operations Officer (COO)

Company: Improveit! Home Remodeling
Location: Columbus
Posted on: January 16, 2022

Job Description:

Chief Operations Officer (COO)
Well-established, highly successful and rapidly growing Midwest-based home remodeling leader seeks a dynamic, results-driven, analytical management professional who excels in driving excellence in multi-location operations, logistics/fleet management, process improvement and industry-leading customer service.
The ideal candidate is a process-driven numbers and data guru with a fire to grow profits, develop people, and create a platform for systematic expansion. S/he is critical thinker and a creative problem solver who generates tech-driven, cost-effective solutions and develops franchise-like models to ensure smart and repeatable business growth. They see the business through the lens of profitability, expediency, and efficiency without losing sight of the value and impact of the people who make it all work, and the non-negotiable brand promise the Organization makes to its customers to deliver a 5-Star experience. S/he excels at defining the scope of business projects and processes and identifying functional and informational requirements to improve business processes and profitably drive growth.
Our Chief Operations Officer (COO) will work closely with our CEO/President on the Companys overall operational excellence, collaborating to create and/or advance the right organizational structure, the most cost-effective and frictionless processes, the best people in the right seats for optimal impact, and leading technologies to effectively run the company while growing it to the next level.
If youre a high-impact operations management leader with a penchant for driving excellence and the superpowers to make our vision a reality, lets connect.Key Personal and Professional Attributes:

  • Analytical, Process-Driven & Technology-Oriented The Trifecta. You are wired for efficiency and data-driven solutions made easier and better by leveraging technology.
  • Innovative You share our core value of Never Satisfied and continuously strive to improve upon whats great to make it exceptional.
  • Disciplined You take ownership of results and are committed to doing whatever it takes to get them, while never compromising your integrity or that our Company.
  • Dedicated Youre in it for the long haul. You celebrate short-term gains but have the patience and poise for the marathon.
  • Agile You remain flexible to the changing business environment and can make decisions and change course as new information and opportunities arise.
  • Steady Cool under pressure, you can navigate stressful situations with poise. Youre the consummate logical decision maker.
  • Inclusive You value people and champion their growth. You have no trouble delegating and developing people to be their best. You lead vs. always needing to do.
    Operational & Service Excellence
    • Integrate, refine, and advance all production-focused operational functions of the business.
    • Manage our entire field fleet operation and ensure efficiencies and optimization throughout.
    • Execute operational business growth plans and strategies designed to achieve or exceed P&L objectives.
    • Ensure organization-wide congruency of purpose and execution to goals with the delivery of a 5-Star Customer Experience as the North Star.
    • Drive inefficiencies out of the entire post-sale process, including product sourcing, inventory management, installation management and warranty services.
    • Create and own the development and oversight of the right operational structure, roles, and processes to achieve our annual financial goals, 3-year vision, and 5-and-10-year+ targets.
    • Partner with a wide variety of internal staff, Department Managers and Executive Team members, as well as external resources such as Installation Business Partners, Vendors, Consultants and more, to meet/exceed organizational goals.
    • Effectively collaborate with Owner/CEO and help ensure the Company evolves in alignment with shared vision.
    • Lead continuous process improvements to drive growth, hit revenue and profit goals, and protect and advance our Company reputation.
      • Bachelors Degree in Business, Finance, Construction Management, Logistics, or related field of study.
      • 5-10+ years of successful operational leadership experience, preferably in the home services space (remodeling, replacement contracting, replacement windows, plumbing, HVAC, roofing, siding, insulation, basement systems, lawncare care, pest control, etc.)
      • Leadership in finance roles or responsibilities, a plus
      • Demonstrated track record of successful oversight of operational excellence, including technology and process-drive driven continuous improvement best practices.
      • Experience driving efficiencies and performance in fleet and services management.
      • Experience with establishing multi-state operations or franchises, a plus
      • Position is based in Columbus, OH; must be willing to relocate.Preferred
        • Experience with B2C service-based businesses.
        • Experience with EOS (Entrepreneurial Operating System).
        • Experience moving a fast-growth company successfully through the issues of scale.
          WHAT WE OFFER:
          The Perks
          • Highly Competitive Compensation & Perks Package
          • Medical and Dental Insurance Options
          • 401k Retirement Saving Plan
          • Paid Vacation and Personal Days
          • State-of-the-Art Technology
          • Growth-Driven, Entrepreneurial Culture
          • Great Work Environment (New, High-End Office Space in Convenient Location)
          • Stability and Backing of a 32-yr-old Company with an A+ BBB Rating
          • Relocation Assistance Considered
            About Improveit:Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading, continuously growing, replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville/Lexington and Southern Indiana. We specialize in replacement windows, bathroom remodeling and walk-in safety tubs. BBB-Accredited with an A+ rating and 23-time Consumers Choice Awards Winners, weve completed over 55,000 jobs, and one in four is for a repeat customer.
            • We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, Improveit is more than a name its an attitude that governs all that we do for our staff, our customers, and our Jobble

Keywords: Improveit! Home Remodeling, Columbus , Chief Operations Officer (COO), Professions , Columbus, Ohio

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