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Help Desk Technician

Company: Brooksource
Location: Columbus
Posted on: January 16, 2022

Job Description:

IT Help Desk TechnicianContractGahanna, OH
Service Desk Tier 1 Agent:-- First point of contact for the users who call our IT Service Desk-- Answers incoming calls, emails, chats-- Tracks all information in ticketing system-- Uses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashion-- Escalates unresolved problem/issues/requests to the proper tier 2 support team-- Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.-- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.

  • Become familiar with helpdesk policies and services.
  • Become familiar with the Systems, Network, Core Applications and each team in the IT Department.
  • Other duties as assigned by the Service Desk Manager.Qualifications:
    • 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
    • Demonstrate a general knowledge of operating systems and application software to provide a high level support.
    • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
    • Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
    • Excellent oral and written communication skills.
    • Ability to provide technical support over the phone; excellent phone skills, professional demeanor.
    • Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.

      Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Keywords: Brooksource, Columbus , Help Desk Technician, Professions , Columbus, Ohio

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