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Help Desk Analyst

Company: Mettler Toledo
Location: Columbus
Posted on: January 16, 2022

Job Description:

Our Opening and Your Responsibilities

We are looking for an eager Help Desk professional to join our Global Service Desk Team. We are looking for individuals that have strong Help Desk skills and experience that can help us support our customers from around the globe. Your duties and responsibilities will include:

* Acting as a single point of contact for phone calls and tickets from employees concerning IT issues and queries
* Conducting 1st

and 2nd level support- troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, mobile devices
* Ability to handle IT support phone calls and tickets within defined
* Logging all phone calls in the Service Desk tool (ServiceNow)
* Taking ownership and coordinate with other IT Support teams for High priority issues.
* Escalate unresolved tickets to next level support teams



What You Need to Succeed

* Preferred IT related degree or 1-2 years of IT customer support experience
* Excellent verbal and written communication skills in English are a must
* Problem-solving abilities
* Good understanding of computer systems, mobile devices and tech products
* Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 10, Microsoft Office 365
* Working experience in PC / Laptop troubleshooting and providing end user support

Our Offer to You

* Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
* Tuition reimbursement, employee wellness programs, plus other perks and discounts
* Parental and caregiver leave policies
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.

No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

9252

Location

Ohio

Columbus

Job Type

Full-time

Legal Entity

Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States

+1 (800) 638-8537

Keywords: Mettler Toledo, Columbus , Help Desk Analyst, Professions , Columbus, Ohio

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