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SMB Accounts Receivable Analyst I

Location: Columbus
Posted on: January 16, 2022

Job Description:

The Small Medium Business (SMB) Accounts Receivable Analyst I provides accounts receivable support for Enterprise and SMB customers with past due balances. This analyst will be required to work with these high profile customers to collect past due balances, resolve any debts, and issues to retain the customer. The highest level of customer experience will be expected of these analyst. This segment is comprised of multisite customers with complex services invoiced in a consolidated format. The analyst will process customer payments. They also manage cases that are assigned for different dispute or research issues and work with the Enterprise/SMB point of contact directly. This position also will be required to performs special investigation and analyses for complex customers and acts as the first level in all escalations.

Manages a group of accounts that generates billions of dollars annually to the SMB Business segment.
Manages confidential company and customer business records.
Advanced soft collection and negotiation skills.
Work with high profile clients to resolve any past due balances, debts, or issues to retain customer.
Enhanced customer experience when completing all required customer contacts and follow-ups.
Actively and consistently supports all efforts to simplify and enhance the customer experience and accomplish collection goals.
Actuates entry of payments in the Agent O/S platform.
Promote and sets up new one time and recurring payment methods.
Assists with customer escalations and billing issues.
Respond to customer e-mails, answer voice mails and reviews cases in TMS within required SLA.
Remain current on products, procedures, and changes that impact the SMB and Enterprise verticals .
Collaborates with other departments to address customer problems and questions.
Assists other team members on policies, processes, and tools.
Other duties as assigned.

Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with co-workers, customers, and external company personnel in person, on the phone, and in writing in a clear, straight-forward, and professional manner
Self-motivated with ability to work independently
Complex problem solver
Demonstrated judgment, initiative and sense of urgency to accomplish job duties
Ability to prioritize, handle multiple tasks simultaneously, while working calmly, quickly and accurately in a fast-paced environment with multiple, sometimes shifting priorities
Attention to detail
Excellent interpersonal skills with a can-do attitude, diplomatic approach, confidence and comfort around peers and leadership team
Proficiency with personal computer and software applications, such as Microsoft Word and Excel.
Knowledge of sales and CRM tools (Salesforce), billing systems, and other related software (e.g., CSG and ICOMS)

High School Diploma and some college courses or equivalent
Excel skill level intermediate

Related Work Experience Number of Years
Customer relationship management 1-2
Commercial billing platform experience using ICOMS 1-2
Commercial billing platform experience using CSG 1-2
Advanced Collection/Negotiation Skills 1-2
Accounts receivable experience 1-2
Experience with Salesforce 1-2

Skills/Abilities and Knowledge
Above average knowledge of sales tools and billing systems and other related software (e.g., Salesforce, CSG, ICOMS, Agent O/S)
Excel skills

College course work in business, accounting, or related field or equivalent work experience

Related Work Experience Number of Years
Collections or accounts receivable experience 2


Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability CCM310 296458 296458BR

Keywords: SPECTRUM, Columbus , SMB Accounts Receivable Analyst I, Professions , Columbus, Ohio

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