Business Banking - Business Analyst II - Production Support

Company: JPMorgan Chase
Location: Columbus
Posted on: June 25, 2022

Job Description:

**Role Specific Responsibilities**+ Responsible for researching and providing resolutions for Business Banking application and system issues, which may come directly from end users, product teams, production tickets, mailbox requests, etc.+ Primary production support responsibilities will include SmartApp, APSTAR and LoanTrack application and functionality support+ Additional responsibilities include APSTAR and Parameter table updates and support as well PPP Forgiveness Reconciliation as needed+ Support teams via multiple shared mailboxes and respond to questions, research requests on supported applications, and current business banking offerings.+ Provide systems support for reported production issues: open tickets and drive issues, follow up and maintain accountability and determine ownership.+ Analyze issues, identify trends, and provide recommendations for improvements+ Maintain process documentation and ensure information is current and accurate+ Assist with system validation and implementation of Changes into production, some weekend and after-hours support may be required.+ Writing defects, testing/recreating issues to confirm a system defect+ Ownership and tracking of issues from start to finish.**Qualifications**+ Experience supporting a production environment+ Experience with VLS and PPP related programs would be beneficial+ Experience with Business Banking, APSTAR, SmartApp, LoanTrack, and Parameters preferred+ Outstanding organizational skills and the ability to articulate complex issues, while successfully managing multiple priorities and meeting short deadlines+ Strong analytical and problem-solving skills+ Strong and efficient skills in Excel (pivot tables, macros), Word, and PowerPoint.+ SharePoint and Confluence experience would be beneficial+ Positive attitude with the ability to build and foster relationships with internal partners and team members+ Expert verbal and written communications skills.+ Ability to listen effectively and credibly present ideas+ Flexible, with ability to work under minimum direction and use independent judgment in decision-making+ Good interpersonal skills that allow the individual to effectively interact with all levels of management.+ Experience partnering across multiple lines of business and/or organizations+ 5+ years Financial Services industry experience; w/ Consumer, Business or Commercial banking preferred+ Bachelor's degree in Business, Finance, or Systems; or equivalent work/training would be beneficialChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase, Columbus , Business Banking - Business Analyst II - Production Support, Professions , Columbus, Ohio