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Sr. Operations Analyst

Company: EXPRESS
Location: Columbus
Posted on: June 25, 2022

Job Description:

Grounded in versatility and powered by a styling community, Express is a modern, multichannel apparel and accessories brand whose purpose is to Create Confidence & Inspire Self-Expression. Launched in 1980 with the idea that style, quality and value should all be found in one place, Express has been a part of some of the most important and culture-defining fashion trends. The Express Edit design philosophy ensures that the brand is always 'of the now' so people can get dressed for every day and any occasion knowing that Express can help them look the way they want to look and feel the way they want to feel.The Company operates over 500 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Express, Inc. is comprised of the brands Express and UpWest, and is traded on the NYSE under the symbol EXPR. For more information, please visit www.express.com.ResponsibilitiesThe Sr. Operations Analyst will be responsible for multi-platform operations, batch schedule monitoring, data backup and storage. This includes monitoring, analyzing, and resolving basic to moderately complex production, application, and system problems to ensure that the data center service commitments are met. They will also be responsible for first level troubleshooting of network problems to over 600 stores.Note: This is a 3rd shift position.

  • Monitor the batch environment to ensure timely completion of batch processes. Escalation for abends and batch delays (Control-M)
  • First level, and some second level responsibility for monitoring daily job processing and/or overnight batch cycles.
  • Monitor companywide systems and applications for disk utilization, network connectivity, and up/down status (Solarwinds)
  • First level response to server, database, middleware, and/or application alerts.
  • Troubleshoot and manage network connectivity issues (MPLS and carrier circuit)
  • Use documentation to triage incidents and escalation to support teams
  • Outage management (for both scheduled and unscheduled outages), including coordinating the communication with the business, IT management, Stores and the technical resources working on the incident
  • Monitor a queue in Remedy and email for incidents and work orders to be completed or handled on your shift.Essential Requirements
    • Education: Bachelor Degree in Computer Science or an equivalent combination of education and relevant experience.
    • Experience: 4-7 years computer operations support. 3-5 years of network monitoring and troubleshooting.
    • Extensive experience with production service level reporting including incident, problem and change management
    • Knowledge of Routers, Switches, basic knowledge of Firewalls
    • Monitor companywide systems, processes and applications in 24x7x365 environment
    • First level response to server, database, middleware, and/or application alerts.
    • First and some second level responsibility for monitoring daily job processing and/or overnight batch cycles.
    • Experience with issue resolution and tracking systems.
    • Knowledge of Microsoft Office suite required.
    • Experience in providing technical leadership, guidance and training.
    • Outage management (for both scheduled and unscheduled outages), including coordinating the communication with the business, IT management, Stores and the technical resources working on the incidentPreferred Requirements (Skills And Abilities)
      • Control-M, Solarwinds, Remedy, iSeries (AS400)
      • Proficiency with iSeries (AS400), data warehouse, and backup/restores
      • Ability to communicate well with user groups and technical organizations, utilizing strong presentation skills combined with a solid technical background.
      • Experience with support of various batch processing environments.
      • Strong understanding of data networking and integration with multiple technologies, architectures and operational standards.
      • Able to conceive and articulate vision and architecture to technical and business audiences.
      • Knowledge of Control-M production batch scheduler, server, agents and clients in high volume environments, as well as Control-M job creation and troubleshooting.
      • Understanding of operating systems administration and network management.
      • Experience in providing technical leadership, guidance and training.
      • Able to work as a team player in a collaborative environment.
      • Able to re-prioritize tasks as circumstances change.
      • Candidate will be required to hold various conference calls and issue resolution discussions.
      • The candidate must have strong written and verbal communication skills.
      • Operate in a high capacity, high stress environment
      • Requires flexibility and desire to cover swing shift and perform cross training
      • Must possess the ability to work with end users and technical support staffs
      • Experience with Cypress reporting
      • Resolve complex problems with minimal guidance.
      • Continuously review and update existing standards and procedures
      • Provide weekly written status reports and incident reports after hardware/software failures.
      • Provide primary contact interface with vendors as needed.
      • Execute tasks with little to no oversight
      • Demonstrate flexibility covering night and day shift computer operator activities
      • Work rotating shifts that provide for 24x7x365 coverage based on company needs
      • Datacenter monitoring including but not limited to temperature, humidity, equipment alarms, core device status, and UPS/Generator health.
      • Create turnover documentation/email/participate in daily turnover meetingsClosing As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.

Keywords: EXPRESS, Columbus , Sr. Operations Analyst, Professions , Columbus, Ohio

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