It Customer Support Technician
Company: Hoerbiger
Location: Nelsonville
Posted on: January 27, 2023
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Job Description:
We offerWe are looking for an experienced IT Customer Support
Technician to join our team in Girard, Ohio.This position is
responsible for managing incoming helpdesk requests and calls from
users. Candidates must be capable of investigating and resolving
software and hardware problems conveyed from the computer users.
The individual will communicate with the users of all departments
ensuring computer issues are handled professionally, and that the
highest quality of service is provided. Communication skills and
attention to details are essential to this position.This is not a
remote position. This full-time position includes an awesome work
environment and excellent benefits package.ResponsibilitiesProvide
valuable service to users; manage incoming calls from users, log
the problem and ensure the issues are entered into the systemTest
software and hardware to evaluate ease of use and whether product
will aid user in performing workAnswer, evaluate, and prioritize
incoming telephone, voice mail, e-mail, and in-person requests for
assistance from users experiencing problems with hardware,
software, networking, and other computer-related technologiesWrite
or revise user training manuals and proceduresHandle problem
recognition, research, isolation, resolution and follow-up for
routine user problems, referring more complex problems to
supervisor or technical staffCall software and hardware vendors to
request service regarding defective productsWrite software and
hardware evaluation and recommendation for management reviewLog and
track calls using problem management database and maintains history
records and related problem documentation.Develop training
materials such as exercises and visual displaysInstall personal
computers, software, and peripheral equipmentTake responsibility
and be accountable for the calls by managing all calls until they
are completed, and the client is satisfied with our
serviceRequirements2-year minimum IT Help Desk experience,
preferably in the Technology industry, with a strong aptitude for
customer serviceExcellent analytical, verbal/written communication
skills, and good organizational habits requiredA+ certification,
MCP, Network+, and Server+ preferredPost-secondary education in
Technology (certificates, degrees)Knowledge of general Helpdesk
systems (Ivanti Service Management preferred)Excellent knowledge of
MS Office 365 applications.Proficient experience using MS
Exchange/SharePoint/OneDrive/Teams/IntuneWindows 10/11
EnterpriseAltiris/Symantec Management experienceExcellent knowledge
of Microsoft Windows Domain environment AD/Azure AD.Team player
assisting co-workers if and when the need arisesExcellent attention
to detail on all aspects of service in order to exceed Users
expectations.Available but not limited to work Monday through
Friday between the hours of 8:00AM and 5:00PMCompany
ProfileHOERBIGER America Holding, Inc. (HAH) is a service provider
and the business partner in the areas of Finance, Marketing,
Payroll/Benefits and IT for the HOERBIGER group of companies in the
Americas. Headquartered in Zug, Switzerland, the HOERBIGER Group is
a worldwide leader in the fields of compression technology, drive
technology, engine technology, safety, and hydraulic
systems.HOERBIGER offers a stable, collaborative work environment
with respect for work/life balance and opportunity for growth and
advancement. Our robust benefits package includes:
Medical/Dental/Vision insurance, company paid Short & Long-Term
Disability coverage, Life Insurance, FSA & HSA, Paid Vacation, paid
Holidays, paid Sick Days, paid Parental Leave, Tuition
Reimbursement, 401(k) Retirement Plan with matching
contributions.HOERBIGER is an Equal Opportunity Employer Drug Free
Workplace E-verifyJob Reference: US00501
Keywords: Hoerbiger, Columbus , It Customer Support Technician, Professions , Nelsonville, Ohio
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