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Business Systems Analyst

Company: Rocket Software
Location: Columbus
Posted on: May 28, 2023

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
You will work alongside business analysts, business users and report directly to the Manager, Customer Success Operations. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to understand non-technical users technical needs.
As an Operations Analyst you are a subject matter expert to help find solutions to system function for stakeholders. Additionally, you will develop documentation for processes and procedures, and prepare and execute test plans for new functionality. The Operations Analyst communicates and collaborates with users to analyze information needs, functional requirements and define concepts needed to operate our business. They also collaborate with other subject matter experts across Rocket to provide scalable solutions to business needs.
Essential Duties and Responsibilities :

  • Prepare, analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

  • Perform and coordinate the analysis, design, configuration and support of Customer Success processes and projects.

  • Interpret requirements into viable options, able to recommend the most scalable solution and advocate with the business stakeholders for their needs.

  • Communicate changes, enhancements, and modifications of business requirements - verbally or through written documentation - to stakeholders so that issues and solutions are understood.

  • Participate in the QA of solutions to ensure features and functions meet the defined requirements.

  • Participate in documenting system capabilities and functionality.

  • Serve as the Subject Matter Expert for all Customer Success business processes.


    • Experience documenting and analyzing business and/or technical processes, procedures, policies.

    • Advanced organizational and problem-solving skills

    • Ability to act as a liaison between technical and non-technical teams and resources.

    • Advanced listening, interpersonal, written, and oral communication skills

    • Experience working in a team-oriented, collaborative environment.

    • Logical and efficient, with keen attention to detail

    • 1+ year prior analyst experience

    • 1+ year prior Gainsight analyst experience

    • Prior experience with Salesforce Service Cloud is a plus.

      Information Security:
      Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
      Diversity, Inclusion & Equity:
      At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
      The base salary range for this role is $77,623.00 - $97,029.00 /year. Exact compensation may vary based on skills, experience, and location.

      What Rocket Software can offer you in USA:
      Extensive paid time off programs (paid holidays, sick, and vacation time)
      Healthcare coverage options to fit you (and your family's) needs
      Retirement savings, with matching contributions by Rocket Software
      Life and disability coverage
      Leadership and skills training opportunities
      Two paid work days for off-site training
      Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
      Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
      If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
      Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

Keywords: Rocket Software, Columbus , Business Systems Analyst, Professions , Columbus, Ohio

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