Senior IT Analyst
Company: Compunnel Inc
Posted on: September 19, 2023
Location: Columbus, OH / Merrillville, IN
Bachelors Degree or equivalent work experience that provides
knowledge and exposure to fundamental theories, principles, and
Four plus years of experience in medium to large Data Center
Experience working closely with service providers and delegating
operational activities to them, as directed by a director or
Knowledge of IT infrastructure components, trends, and best
Solid skills with enterprise-class servers, operating systems, and
productivity software (MS Office Suite, MS Project, and other IT
applications) and ability to learn new technical concepts
Excellent analytical abilities, including process analysis and
development, problem solving and root cause analysis.
Strong teaming skills, collaboration, negotiation, communication,
organizational, people management and conflict resolution
Willing to travel to Client business unit or Service Provider
locations, as needed.
Client business operations knowledge is desirable.
Three plus years of experience in a support IT function.
Advanced knowledge of ITIL processes and metrics and certification
General working knowledge of the gas and electric utility
Can work independently in the assigned functional domain.
Demonstrated experience leading process development and
Effective written and verbal communication skills
Understands Project Management Fundamentals and proven track record
in managing complex projects.
Under the direction of the IT Operations Director or IT Operation
Manager(s), performs routine assignments in the advanced level of
the Lead IT Analyst job band
Facilitate cross-functional governance to ensure all aspects of the
IT Data Center portfolio are included in long term planning and
Provide the organization with visibility into the long-term roadmap
for functional and technical changes to the portfolio.
Ensure all Business Analysts are aligned on expectations for the
quality and thoroughness of deliverables; review the work of less
experienced Business Analysts and ensure consistency across the
Work closely with IT Infrastructure Architects, IT Application, IT
Office of the CIO, and business unit professionals, project
managers and other areas of Client, and Service Providers to
perform and/or support operations processes, including procurement
and payment processing, spending optimization, and expense
management related to infrastructure services
Help drive resolution of operational and service-based issues in
the Data Center, reviewing, analyzing, and reporting on Service
Provider operations, as directed by the Director of IT Operations
reporting related to Service Provider performance.
Work closely with Client project managers and Service Provider
personnel to help track and monitor projects that meet business
needs and adhere to agreed-upon service levels (e.g., budget,
Gather Data Center data on spending patterns for analysis and
Provide information on spending for company cost allocation and
Gather data on Data Center day-to-day operational execution of
services and equipment delivery for analysis and reporting.
Review monthly/annual forecast of expenses for the IT Budget and
analyzes and report variances to budget.
Facilitate audits of processes related to Data Center.
Assist in ensuring the Service Providers are adhering to Clients
Confirm that Data Center supporting documentation is available and
kept up to date.
Maintain a solid understanding of the Service Providers operational
and service delivery capabilities and processes as it relates to
Interact with Service Provider team members, helping to ensure they
are properly qualified and staffed appropriately to meet Client
Maintain a solid understanding of the scope of the Service
contracts as reflected by service levels, statement of work and
Assist with communications for planned and unplanned outages.
Other duties as assigned to maintain stable IT operations.
Prepare for and help facilitate regular performance review meetings
on the Data Center operations with the Service Provider and prepare
performance and status information for Client IT and business
leaders, as requested.
Resolve or escalate issues related to Data Center operations in a
Work closely with the IT Governance to resolve Service Provider
Education: Bachelors Degree
Additional client information:
Keywords: Compunnel Inc, Columbus , Senior IT Analyst, Professions , Columbus, Ohio
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