Digital Production Analyst - Remote

Company: Proteam Solutions
Location: Columbus
Posted on: September 21, 2023

Job Description:

Retail Industry Leader seeking a Personalization & Promotions Analyst!

Digital Commerce Operations team and is responsible for executing pricing/promotions and content personalization for Body Care & Home Fragrances and our Loyalty program.

RESPONSIBILITIES:
- Assisting pricing, promotion, and coupon setup including everyday promos, event promotions, direct mail promotions, single use codes, and appeasement codes.
- Validate promotions including verifying offer logic, iterating promotional disclaimers, and ensuring a smooth customer experience.
- Support campaign setup for rewards, accelerators, and events for Loyalty Members in the Bond Synapze platform.
- Partner with legal team to manage disclaimer library and draft new disclaimers for cross-functional team approval.
- Perform quality assurance testing such as website & app proofing, marketing email testing, promotion code testing, etc.
- Assist the team with customer group logic and ranking strategy, providing handoffs to content team to execute as needed.
- Support pricing & promotion A/B testing, help test and validate execution set up and coordinate set up for all channels.
- Ensure that all promo language across channels is accurate and consistent.
- Collaborate with Copy Team on development and maintenance of the Promo Library and Promo Code Bank.
- Assist the team new promotions set ups, in depth promo logic and feasibility.
- Assist in proactively communicating with the customer care center regarding new functionality, A/B testing, daily updates, and promotional nuances.
- Make updates to Shipping Methods, BOPIS, and the Auto Refresh program periodically.
- Create documentation including training materials and process guides.
- Ensure 24 x 7 site & app operational integrity via participation in team-based on call rotations.
- Other duties as assigned.
QUALIFICATIONS:
- A minimum of a bachelor's degree or related experience
- 3-5 years of digital business experience preferred
- Must be extremely organized and detail-oriented
- Ability to manage time & multi-task in a fast-paced environment
- Excellent oral and written communication skills
- Able to work effectively in a cross functional team
- Experience learning new technical applications.
- Proficient in Microsoft Office (MS Word, Excel, PowerPoint, Outlook)
- Experience with SharePoint, Salesforce Commerce Cloud, Workfront Proof or Moveable Ink a plus.


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Keywords: Proteam Solutions, Columbus , Digital Production Analyst - Remote, Professions , Columbus, Ohio