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Education Delivery Consultant

Company: Lerer Hippeau Ventures
Location: Columbus
Posted on: September 21, 2023

Job Description:

Press Tab to Move to Skip to Content Link WorkJam's mission? To provide the best Digital Workplace for frontline and hourly workers. Through our industry-leading Digital Frontline Workplace platform, we are positively impacting the lives of millions of frontline employees worldwide, enabling them to achieve breakthrough productivity levels at companies of all sizes.We're proud of our dedicated teams who are driven to make a difference in the world. Join our team today and bring your innovative ideas, passion, and commitment to excellence to make an impact on our products and the new markets we create!WorkJam is a high growth global organisation with operations in North America, Europe, and Australia with our head office based in Montreal. Learn more about WorkJam at !SummaryYour role as an Education Delivery ConsultantWe are looking to hire a talented and creative Education Delivery Consultant to develop and administer learning curricula and content to further enhance our customer experience.What you will be doing:

  • Create and deliver training programs to Workjam customers to boost adoption and competency with the Workjam platform.
  • Responsible for the development of technical training which includes the production, hosting and delivery of face-to-face, virtual and online training materials and presentations.
  • Create training materials such as training guides and videos for our knowledge base and Workjam Academy.
  • Work closely with our customer base and -lead both group trainings and one-on-one trainings.
  • Collaborate -with our Partner Enablement Consultant, leveraging trainings for our partner ecosystem.
  • Work closely with the Success Team, Product Team, and Partner Enablement to continuously monitor all of our customers' training and education needs.What we're looking for:
    • You have 1 to 3+ years working in implementations, customer support or customer success (Saas experience is a bonus).
    • You have experience in the retail or hospitality industry.
    • You love to create training and educational content.
    • You understand the customer and can create educational programs that cater to different needs based on where they are in their journey; and cater training to accommodate all learning styles.
    • You have a passion for creating engaging and effective learning experiences.
    • You are an effective, engaging communicator with the ability to convey a message to audiences virtual or on premise. -
    • You have implemented a "Train the Trainer" model.
    • You love to converse with customers in understand their their educational needs and how we can accommodate.
    • You have experience with a variety of learning management and content creation tools, and are confident in making recommendations for the best fit for WorkJam Academy.
    • You thrive in a remote work environment and understand the importance of proactive communication and individual accountability.
    • You are a fast learner and have an aptitude to learn web technologies and applications.Long DescriptionLong DescriptionLong DescriptionLong DescriptionWhat we offer:
      • Competitive salary and benefits package
      • Contribution to your retirement/pension plan
      • A flexible and remote/hybrid work environment
      • Work with the latest technology
      • A dynamic and inclusive culture
      • A supportive team that will encourage your professional growth and development
        Nearest Major Market: Columbus
        Nearest Secondary Market: Dublin

Keywords: Lerer Hippeau Ventures, Columbus , Education Delivery Consultant, Professions , Columbus, Ohio

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