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Practice Solutions - Performance Improvement Consultant

Company: Disability Solutions
Location: Westerville
Posted on: April 3, 2024

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for managing vendor sites to ensure execution of bank standards and overseeing overall performance for the client experience, risk management, operations, employee proficiency, and leader development. Key responsibilities include leveraging data to identify trends, conduct root cause analysis, and propose sound recommendations to drive performance improvement. Job expectations include establishing and maintaining partnerships with key business leaders and vendors to execute on business strategies.Responsibilities:

  • Communicates key initiatives, process improvements, and procedural changes to ensure consistent key messages are delivered and that there is a uniform understanding amongst the vendor site
  • Analyzes data, identifies trends, and provides recommendations and a corresponding action plan to drive overall performance improvement
  • Facilitates, coaches, and develops leaders to improve effectiveness in performing day-to-day operations, including conducting root cause analysis, applying monitoring tools, performing inspections using defined methods, and guiding front line resources
  • Monitors risk performance metrics to ensure compliance with bank procedures and mitigation plans
  • Conducts targeted call listening sessions to achieve continuous improvement goals and reinforce desired behaviors
  • Serves as a subject matter expert (SME) in business routines, procedures, processes, and resources for vendor leadership and business partnersSkills:
    • Coaching
    • Collaboration
    • Customer Service Management
    • Relationship Building
    • Risk Management
    • Analytical Thinking
    • Leadership Development
    • Oral Communications
    • Performance Management
    • Process Performance Management
    • Influence
    • Presentation Skills
    • Prioritization
    • Strategic Thinking
    • Written CommunicationsRequired Qualifications:
      • Strong Written Communication & Presentation skills
      • Analytical thinking
      • Stategic thinking
      • Excellent organizational skillsDesired Qualifications:
        • Ability to establish and maintaining partnerships with key Practice Solutions & Small Business leaders & SMEs
        • Leadership experienceShift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, Columbus , Practice Solutions - Performance Improvement Consultant, Professions , Westerville, Ohio

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