IT Service Management Data Analyst
Company: Disability Solutions
Location: Columbus
Posted on: September 28, 2024
Job Description:
Job Title:IT Service Management Data AnalystLocation:OH -
ColumbusWhat you'll do:The IT Service Management Data Analyst will
play a critical role in supporting the implementation, process
documentation, and management of the asset, configuration, and
other ServiceNow process areas. This role will be responsible for
building and maintaining operational reporting for ServiceNow
functions, ensuring the accuracy and integrity of data being
presented reconciled from operations to leadership. This role will
collaborate closely with IT and business units to ensure effective
asset and configuration management practices.What we are looking
for:
- Develop and implement comprehensive reporting for the
management of processes, ensuring alignment with ITIL best
practices and organizational goals.
- Collaborate with stakeholders to define and document
requirements.
- Build dashboards for operational views, enabling the ability
for teams to see relevant information necessary for managing their
delivery of service.
- Design and implement trending reporting for tracking
organizational improvements over time, and analyzing processes for
improvement opportunities.
- Develop and deliver training programs for end-users to ensure
effective adoption of reporting functions.
- Support other organizational reporting needs for activities
executed and managed within ServiceNow.
- Identify areas for improvement and implement changes to enhance
the efficiency and effectiveness of configuration management
processes.Qualifications:
- 5+ years of experience using ServiceNow reporting and Business
Analytics functions.
- Strong understanding of ITIL and ITSM principles.
- Proficiency with understanding ServiceNow data models and
databases including AMDB and CMDB required.
- Excellent analytical, problem-solving, and decision-making
skills.
- Experience with ITIL process framework and best practices.
- Strong communication and interpersonal skills, with the ability
to engage and influence stakeholders at all levels.
- Knowledge of regulatory requirements and best practices in IT
asset management.
- Ability to demonstrate managing large organizational changes
with excellent collaboration skills.Benefits you'll love:We offer
all the important things you'd want - like competitive salaries, an
ownership stake in the company, medical and dental insurance, time
off, a great 401k matching program, tuition assistance program, an
employee volunteer program, and a wellness program. In addition,
you'll have the opportunity to bolster your business knowledge,
learning the ins and outs of how successful companies operate and
manage their finances, giving you invaluable hands-on experience to
help grow your career!About the company:Western Alliance Bank is a
wholly owned subsidiary of Western Alliance Bancorporation.
Alliance Bank of Arizona, Alliance Association Bank, Bank of
Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank
are divisions of Western Alliance Bank; Member FDIC. AmeriHome
Mortgage is a Western Alliance Bank company.Western Alliance
Bancorporation is committed to equal employment and will consider
all qualified applicants without regard to race, sex, color,
religion, age, nation origin, marital status, disability, protected
veteran status, sexual orientation, gender identity or genetic
information. Western Alliance Bancorporation is committed to
working with and providing reasonable accommodations for
individuals with disabilities. If you are an individual with a
disability and require a reasonable accommodation to complete any
part of the application process and/or need an alternative method
of applying, please email HR@westernalliancebank.com or call
602-386-2488. When contacting us, please provide your contact
information and state the nature of your accessibility issue. We
will only respond to inquiries concerning requests that involve a
reasonable accommodation in the application process.-- Western
Alliance Bancorporation
Keywords: Disability Solutions, Columbus , IT Service Management Data Analyst, Professions , Columbus, Ohio
Didn't find what you're looking for? Search again!
Loading more jobs...