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Font Desk Agent - Night Audit

Company: IHG
Location: Columbus
Posted on: February 16, 2020

Job Description:

Font Desk Agent - Night AuditJob Number R172391Hotel Brand: Crowne PlazaAmericas - United States - Ohio - ColumbusDescriptionAbout usAt Crowne Plaza , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:

  • Create confidence by being an expert at what you do; by acting and looking the part and adapting your style to match your guests pace in all you do.
  • Encourage success by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
  • Make it happen by being perceptive to your guests needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Your day to dayFINANCIAL RETURNS
    • Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
    • Balance and audit for accuracy all room and tax charges, cashiers reports, and guest and house accounts.PEOPLE
      • Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
      • Promote team work and quality service through daily communications and coordination with other departments.GUEST EXPERIENCE
        • Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.RESPONSIBLE BUSINESS
          • Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
          • Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
          • Transmit credit card batches.
          • May assist with other duties as assigned.What we need from youHigh School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:
            • Carrying or lifting items weighing up to 50 pounds
            • Moving about the public areas
            • Communicating with other people
            • Handling objects, products and computer equipment
            • Bending, stooping, kneelingOther:
              • Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
              • Basic mathematical skills are used frequently.
              • Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
              • May be required to work nights, weekends, and/or holidays.What we offerWe'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.Report This Job

Keywords: IHG, Columbus , Font Desk Agent - Night Audit, Sales , Columbus, Ohio

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