Manager, Residential Inbound Sales
Company: SPECTRUM
Location: Reynoldsburg
Posted on: February 25, 2021
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Job Description:
JOB SUMMARY
The Spectrum Manager of Residential Inbound Sales is a
professional, highly motivated Manager with strong sales coaching
and developmental experience earned in a fast paced, dynamic Call
Center sales environment. In this role you will coach and develop a
team of Sales Supervisors and you will be accountable for meeting
and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience
Coach and motivate a team of Sales Managers in a fast-paced,
dynamic Call Center Sales environment.
Motivate a team of individuals to meet or exceed established sales
targets.
Develop new sales strategies within the call center to maximize
opportunities.
Ensure that company revenue goals are met and exceeded in all
areas, including connects, upgrades and additional revenue
generating units (RGUs).
Monitor daily activities to ensure quality standards are met or
exceeded.
Monitor individual and team sales performance.
Establish and maintain interdepartmental relationships to ensure
alignment on all Charter Communications initiatives.
Handle all customer complaints and escalations as required.
Perform other duties as required by management.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
4 year Bachelor's Degree or equivalent work experience required
Related Work Experience
5+ years: Call Center Management Experience
1 year: Call Center Sales Manager experience
WORKING CONDITIONS
Office environment
Hours may vary. Five-day workweek must include one weekend day.
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, Columbus , Manager, Residential Inbound Sales, Sales , Reynoldsburg, Ohio
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