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Customer Service Representative

Company: SHA Strategic Health Alliance II, Inc.
Location: Columbus
Posted on: May 6, 2021

Job Description:

McKessonCorporation is a Fortune 7 company founded in 1833 with a focus on importing and wholesaling pharmaceutical products. Currently we are one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018.A lot has changed in our 186 years, but our commitment to better health has not. Our vision is to improve care in every setting - one product, one partner, one patient at a time. And we're making this happen every day by touching the lives of patients in virtually every aspect of healthcare. United by our ICARE values, we work together to make our customers and partners more successful - all for the better care of patients. Explore a career with McKesson, where we all play an important role in improving lives around the world!Job Description We are seeking a Customer Service Representative to join our growing team in New Albany, OH. The responsibilities of this position consist of answering inbound calls from existing Health Mart Atlas members which can result in providing an answer at that moment, additional research within the internal systems or triaging with other departments regarding PBM contracts or payments. It will also require outbound calls to current customers to follow up on open issues, returning voicemails left for the department and partaking in call campaigns. Representatives are expected to provide timely and accurate responses and call notes to inquiries and efficient resolution to issues.This position requires excellent communication, customer service, time management and follow-up skills.Current NeedMonday through Friday 11:00am to 8:00pmMinimum Requirements3+ years of related experienceCritical Skills3+ years Customer Service within a call centerenvironmentPharmacy operation (pharmacy technician) and/or managed care experience/knowledge preferred3+ years of customer resolution involving research and follow upAdditionalKnowledge/SkillsEffectively manage customer expectations in terms of service and issue resolutionMaintain knowledge of pharmaceutical industry products, trends, and processesEffectively communicate marketing intelligence to Business Development, Marketing, or appropriate departmentEducation/Training High School Diploma or EquivalentWorking Conditions:General office environment.Physical RequirementsGeneral office demandsWe recognize that diversity contributes greatly to our company's success. We take pride in welcoming veterans, individuals with disabilities, and others with diverse perspectives to our inclusive environment. Our Employee Resource Groups provide you with opportunities to build awareness, grow personally and professionally while giving back to your community. Apply to join our team to help shape the future of healthcare!Meaningful WorkYour job at McKesson will help millions of people get more from their healthcareWe deliver medical supplies to healthcare providers that make a difference in the care and life of patientsHelp shape the future of healthcare in a meaningful career with a balanced lifeUnique BenefitsParental leave for moms AND dadsWellness resources and rewards, such as gift cards, rebates, medical premium discounts and fitness tracking devicesSuperb training and leadership development for career growthCommuter benefits plansCareer Level - IC - Business Support - B3McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through the internal career site.Join us at McKesson!

Keywords: SHA Strategic Health Alliance II, Inc., Columbus , Customer Service Representative, Sales , Columbus, Ohio

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