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Customer Service Rep

Company: ManpowerGroup Solutions
Location: Groveport
Posted on: January 16, 2022

Job Description:

In this position, you will be responsible for Inbound billing, service, and scheduling issues as well as retaining customers who want to cancel. This position is also responsible for outbound calling to resolve billing issues and reschedule appointments. Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
Responsibilities
Answers inbound customer service calls, responds to customer emails and surveys.Resolves customer service concerns to determine the root cause of the concern.

Escalates customer issues requiring extensive problem-solving.

Uses save training and current save offers to retain customers at every opportunity.

Updates and maintains customer database with accurate customer information and timely data entry.

Upsells services to existing customers based on customer needs.

Provides resolution and timely follow-up with the customers.

Communicates customer impacting trends and/or ideas for improvement to manager.

May perform outbound calls to internal and external customers to schedule applications and/or service calls.

Keywords: ManpowerGroup Solutions, Columbus , Customer Service Rep, Sales , Groveport, Ohio

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