Customer Service Rep
Company: ManpowerGroup Solutions
Posted on: January 16, 2022
In this position, you will be responsible for Inbound billing,
service, and scheduling issues as well as retaining customers who
want to cancel. This position is also responsible for outbound
calling to resolve billing issues and reschedule appointments.
Receives calls to resolve basic and routine customer concerns in a
timely and professional manner. Acts as a liaison between the
branch and the customer in order to achieve the highest level of
Answers inbound customer service calls, responds to customer emails
and surveys.Resolves customer service concerns to determine the
root cause of the concern.
Escalates customer issues requiring extensive problem-solving.
Uses save training and current save offers to retain customers at
Updates and maintains customer database with accurate customer
information and timely data entry.
Upsells services to existing customers based on customer needs.
Provides resolution and timely follow-up with the customers.
Communicates customer impacting trends and/or ideas for improvement
May perform outbound calls to internal and external customers to
schedule applications and/or service calls.
Keywords: ManpowerGroup Solutions, Columbus , Customer Service Rep, Sales , Groveport, Ohio
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