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Sales Engineer - UCaaS & Contact Center

Company: Star2Star Communications
Location: Columbus
Posted on: September 24, 2022

Job Description:

Sales Engineer

Sangoma's value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. We are looking for a Sales Engineer. In this role, you will be responsible for the attainment of regional and corporate sales by providing Discovery, Design, and Delivery services to channel partners and internal peered sales team(s). You will be responsible for developing a deep product knowledge set diversified across the most complete product portfolio in the industry being able to articulate and leverage this knowledge to design solutions that meet customers' business objectives and requirements. While this is a remote position you must live in the territory you are covering.

Your Role:

* You will have multiple teams across the organization to help you achieve success; including but not limited to, Professional Services, Product Management, Support, Team Mentoring and Coaching as well as professional development opportunities.
* Provide pre-sales solution discovery, design, and partner/client delivery of technical presentations/demos to help close new sales opportunities.
* Develop technical sales approaches and pitches that speak to the customers' requirements, concerns, and objectives.
* Work closely with network operations and network monitoring teams.
* Identify and create new account relationships from leads, cold calls, and other internal sources with the sales team.
* Maintain and grow acquired new business to maximize revenue growth, while continuing efforts in new business development.
* Navigate effectively in newly acquired accounts to upsell and cross-sale in solutions based technical selling approach.
* Proactively suggest and implement the system and process improvements working with Product Management.
* Assist clients with remote troubleshooting of their SIP-based PBXes during the Proof of Value and Trial agreement phases of the sales cycle.
* Educate and enable partner channels to increase their sales and implementation success rates.
* You will have the ability to travel up to 60% as necessary.

Your Role:

* BS or MS degree in a related field or equivalent experience is preferred
* 2 years of industry experience in a technical role
* 2 years of pre-sales experience combined with a technical role (required)
* Understanding and some experience with Professional Services and Consulting engagements
* Excellent written/verbal communication skills
* Self-driven, internal motivation and drive to succeed in a goal-driven position

What We Offer:

* Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period.
* Matching 401K program - 100% match on 4%.
* Flexible Time Off & Company Holidays.
* Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?

Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

Sangoma Communications is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Keywords: Star2Star Communications, Columbus , Sales Engineer - UCaaS & Contact Center, Sales , Columbus, Ohio

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