Customer Service Representative - 1st Shift
Company: XPO Logistics
Location: Columbus
Posted on: January 27, 2023
Job Description:
Solutions driven success.XPO is a top ten global provider of
transportation services, with a highly integrated network of
people, technology and physical assets. At XPO Logistics, we look
for employees who like a challenge and can communicate effectively
in all situations. We want to leverage your skills and years of
experience to drive positive results while ensuring a bright future
for yourself and XPO. If you're looking for a growth opportunity,
join us at XPO.Pay starts at $19.16.
- 1st Shift, Monday - FridayAs the Customer Service
Representative, you will provide professional customer service to
both internal and external customers, as well as collaborate with
customers and service center personnel to resolve issues. On our
team, you'll have the support to excel at work and the resources to
build a career you can be proud of. Pay, benefits and more.We are
eager to attract the best, so we offer competitive compensation and
a generous benefits package, including extended health benefits
(medical, dental and vision), 401K, life insurance, disability and
more.What you'll do on a typical day:
- Bill shipments pursuant to applicable tariffs and pricing
agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments,
rate quotes, tariff discrepancies and billing and invoicing
questions
- Perform general clerical duties as assigned, including
answering and directing phone calls, filing, data entry and
billing
- Process over, short and damaged freight and related
documentation for customer resolution What you need to succeed at
XPO:At a minimum, you'll need:
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Availability to work a variety of shifts, including days,
evenings, nights and weekendsIt'd be great if you also have:
- Transportation experience
- Excellent verbal and written communication skillsThis job
requires the ability to:
- Walk and/or stand for extended periods of time on a loading
dock that is not climate-controlled and may be slipperyBe part of
something big.We are proud to be an Equal Opportunity/Affirmative
Action employer. Qualified applicants will receive consideration
for employment without regard to race, sex, disability, veteran or
other protected status.All applicants who receive a conditional
offer of employment may be required to take and pass a
pre-employment drug test.
The above statements are not an exhaustive list of all required
responsibilities, duties and skills for this job
classification.
Review XPO's candidate privacy statementhere.
Keywords: XPO Logistics, Columbus , Customer Service Representative - 1st Shift, Sales , Columbus, Ohio
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