Customer Experience Sales Guide
Company: DriveTime
Location: Columbus
Posted on: March 20, 2023
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Job Description:
Job Description:
What's under the hood:DriveTime is the largest privately owned used
car sales and finance company in the country. Headquartered in
Tempe, Arizona, we have more than 140+ dealerships, 4 operations
centers and 16 reconditioning centers across the nation. Our 4,000+
employees are focused on getting the right customer in the right
car, at the right terms. With over 25 years of industry experience
and our dedication to streamlining the purchase process, we're
redefining what it means to buy and finance a used car.That's Nice,
But What's the Job?In short, our Customer Experience Guide you will
use a team based approach to ensure a one-of-a-kind sales
experience for our customers, helping them navigate the path to
vehicle ownership. While it is your ultimate responsibility to sell
vehicles, you will accomplish this goal by building relationships
and providing outstanding service to our customers.In long, a
Customer Experience Guide is responsible for: Connecting and
building partnerships with customers who have expressed interest in
purchasing a vehicle with DriveTime. Being fully involved in both
sales and customer service activities at the dealership. Working
out financing options for the customer, using our no haggle sales
and finance approach, while working with the team to meet the
store's monthly budget.Partnering with other Customer Experience
Guides and leadership to delegate shared tasks and
responsibilities, meeting customer and company needs. Understanding
and executing all administrative responsibilities including but not
limited to deal documentation and cash handling. Achieving
Certification of Key holder and execute duties accordingly. So,
What About the Perks?Base Salary: Competitive $50,000 base salary
so you can focus on your customer's experience without feeling the
pressure to make the sale.Monthly Bonus Potential: This position
offers an opportunity to earn extra money in your pocket every
month based on team goals.Medical, Dental and Vision: DriveTime
pays a nice chunk of your premiums to keep the cost as low as
possible for our employees.Tuition Reimbursement: We encourage
growth and development, not only in your own career with us but
also your formal education.Paid Time Off: 16 days of PTO annually
plus an additional 8 paid Holidays.Additional Benefits: 401(k),
company paid life insurance, short and long-term
disability.Wellness Program: We want our employees to be the best
versions of themselves so our wellness program offers many exciting
employee options. What makes a successful DriveTime employee?
Excellent written communication skills: The ability to talk and
write with confidence and competence for a wide variety of
audiences.Agile in a fast-paced environment: We move, and we move
quickly. Thriving in an environment that never stops is a
must.Plays well with others: You will be working in a
high-functioning team environment. We work together to win
together.Goal-oriented: We are looking for someone that is
enthusiastic and passionate about meeting the team goals.Management
material: We are looking for someone that can lead, manage and grow
within our organization.The Requirements:High School diploma is
required; Post-secondary degree is preferred.Ability to pass a drug
test and criminal background check.Valid driver's license with a
decent driving record the previous 3 years.5+ years of sales or
customer service experience.Must thrive in a metrics-driven team
sales environment.The ability to ask for the sale and handle
customer requests.Hiring is contingent upon successful completion
of our background and drug screening process. DriveTime is an Equal
Opportunity Employer. And when it comes to hiring, we don't just
look for the right person for the job, we seek out the right person
for DriveTime. Buckle up for plenty of opportunities to grow in a
professional, fun, and high-energy environment!
Keywords: DriveTime, Columbus , Customer Experience Sales Guide, Sales , Columbus, Ohio
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