Front Desk Agent
Company: COLUMBUS HOSPITALITY, LLC.
Location: Columbus
Posted on: May 27, 2023
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Job Description:
The Courtyard Marriott Columbus OSU is currently seeking a Front
Desk Agent to join our team! Both Full and Part Time available,
both first and second shift. $250.00 signing bonus
Job Summary:
The Front Desk will process all guest check-ins by confirming
reservations, assigning rooms, and issuing and activating room
keys. Process all payment types such as room charges, cash, checks,
debit, or credit. Process all check-outs including resolving any
late and disputed charges. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Coordinate with
housekeeping to track readiness of rooms for check in. Communicate
parking procedures to guests/visitors. Supple guests with
directions and information regarding property and local areas of
interest. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy. The
candidate will possess excellent customer service skills, ability
to engage customers both in person and via the telephone. Our
environment is based on the philosophy of Service Essentials:
1. Greet every guest with a smile
2. Use guest's name at every opportunity
3. Provide quick and efficient service
4. Offer assistance and provide options
5. Thank the guest and invite them back
Essential Functions:
---Act with integrity, honesty, and knowledge that promotes the
culture, values and philosophy of Marriott.
---Assist guest with check in and check out processes (verifying
registration, address and credit information, balancing bank,
posting charges)
---Go above and beyond to provide assistance, i.e. assist with
luggage, coffee, directions, wake up calls, future reservations,
etc
---Provide information to guest and visitor inquiries; coordinates
all guest requests for special arrangement of services, courteously
and efficiently informs guests of hotel services, features and room
amenities
---Answer hotel telephones courteously and efficiently following
Courtyard by Marriott standards
---Be familiar and knowledgeable with the operation of the POS
system
---Follow Courtyard by Marriott operational policies and
procedures, including those for cash and credit card handling,
safety and security and all other policies, procedures and
standards to ensure we can consistently exceed the guests'
expectations
---Provides professional and thorough communication (via email,
property management system or verbal) to ensure guest
satisfaction
---Attends quarterly meetings as set by the Operations Manager
Physical Requirements:
These physical demands represent the physical requirements
necessary for an associate to successfully perform the essential
functions of the position. Reasonable accommodation can be made to
enable individuals with disabilities to perform the described
essential functions of the position.
---Associate must be able to stand for up to 8 hours a day
consecutively.
---Associate may have to stand, walk, reach with arms and hands,
climb or balance, and to stoop, kneel, crouch or crawl.
---Associate is often required to sit and use his or her hands and
fingers, to handle or feel.
---Ability to lift, pull, and push moderate weight (minimum of 20
lbs).
---Vision abilities required by this job include close vision.
---Associate must talk and hear.
Qualifications, Education, Experience, Skills, and Abilities:
---Customer service skills.
---Professional demeanor.
---Organizational skills.
---Communication skills.
---Initiative and creative problem solving skills.
---Must be familiar with the city and the attractions that it
offers.
---Flexible availability (to include days, evenings, weekends,
holidays
Keywords: COLUMBUS HOSPITALITY, LLC., Columbus , Front Desk Agent, Sales , Columbus, Ohio
Click
here to apply!
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