Customer Service Representative
Company: CVS Health
Location: Columbus
Posted on: May 4, 2024
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Job Description:
Bring your heart to CVS Health. Every one of us at CVS Health
shares a single, clear purpose: Bringing our heart to every moment
of your health. This purpose guides our commitment to deliver
enhanced human-centric health care for a rapidly changing world.
Anchored in our brand - with heart at its center - our purpose
sends a personal message that how we deliver our services is just
as important as what we deliver. Our Heart At Work Behaviors---
support this purpose. We want everyone who works at CVS Health to
feel empowered by the role they play in transforming our culture
and accelerating our ability to innovate and deliver solutions to
make health care more personal, convenient and affordable.
Position Summary
We are currently recruiting top talent for our Eastern, Central and
Mountain time zones for Medicare Retiree Solution Customer Service
Centers. Training will last 11 weeks, Monday-Friday. Training hours
will be an 8-hour shift btw 8am -6pm in your local time zone, no
time off will be allowed. during this time. Once training is over,
shift schedule availability will range from 8am -6pm in your local
time zone $17.50 per hour non-negotiable.
Our goal is to provide compassionate, innovative, and proactive
customer service to our Medicare members. We will use our skills
and expertise to motivate positive change and collaboration,
whenever possible. We are the knowledgeable, trusted, advocates for
our members. The key to our success is our people. This position
requires a high degree of adaptability, empathy, and patience.
Educates plan benefits, answers questions and resolves issues based
on incoming telephone member contacts- Utilizes compliant
documentation standards- Provides empathetic and member centric
service- Exceeding our member's expectations is our standard -
Ensure that every member is shown respect, kindness and all
questions are thoroughly answered/resolved
Required Qualifications Demonstrated ability to be empathetic and
compassionateAbility to apply patienceAdaptabilityBasic computer,
typing and telephony skillsOr, equivalent military experience.
Preferred Qualifications Customer Service experiences preferred.
Education
High School diploma, G.E.D. or equivalent experience
Pay Range
The typical pay range for this role is:
$17.00 - $28.45
This pay range represents the base hourly rate or base annual
full-time salary for all positions in the job grade within which
this position falls. The actual base salary offer will depend on a
variety of factors including experience, education, geography and
other relevant factors. In addition to your compensation, enjoy the
rewards of an organization that puts our heart into caring for our
colleagues and our communities. The Company offers a full range of
medical, dental, and vision benefits. Eligible employees may enroll
in the Company's 401(k) retirement savings plan, and an Employee
Stock Purchase Plan is also available for eligible employees. The
Company provides a fully-paid term life insurance plan to eligible
employees, and short-term and long term disability benefits. CVS
Health also offers numerous well-being programs, education
assistance, free development courses, a CVS store discount, and
discount programs with participating partners. As for time off,
Company employees enjoy Paid Time Off ("PTO") or vacation pay, as
well as paid holidays throughout the calendar year. Number of paid
holidays, sick time and other time off are provided consistent with
relevant state law and Company policies. For more detailed
information on available benefits, please visit
jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close
on: 05/21/2024
We are an equal opportunity and affirmative action employer. We do
not discriminate in recruiting, hiring, promotion, or any other
personnel action based on race, ethnicity, color, national origin,
sex/gender, sexual orientation, gender identity or expression,
religion, age, disability, protected veteran status, or any other
characteristic protected by applicable federal, state, or local
law.
Keywords: CVS Health, Columbus , Customer Service Representative, Sales , Columbus, Ohio
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