Customer Service - Captioning Agent

Company: Teleperformance
Location: Columbus
Posted on: February 14, 2019

Job Description:

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world s population. This kind of growth wouldn t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you ll experience great job satisfaction in an inspiring, uplifting work environment. What you will doResponsible for all customer inquiries and questionsProvide excellent customer service at all timesFollow up to customer inquiries by taking action in a timely mannerTroubleshoot equipment and systems problems Problem solve to help customers resolve issues on first call Enters data from customers into various software programs Appropriately communicate with upset customers to resolve their inquiries Thrives as a team player in a fast-paced, high-energy, change-oriented environment Participates in additional training courses when needed Performs other related duties and assignments as required and as assigned by supervisor Exercise retention efforts when appropriate Identify customers who are comparison-shopping and inquiring about contract terms Assisting the customer with the correct price plan What you will bring6 months Contact Center experience preferred One year previous customer service experience required Must be at least 18 years of age Type 25 wpm High School Graduate or GED Logical problem solving skills and ability to multi-task Proven oral and written communication skills Must have availability to work various shifts Ability to use Windows operating systems and navigate between various windows Ability to work under pressure Continuously demonstrate a high sense of urgency Must have a keen sense of attention to detail, taking the initiative. Must be able to pass a Federal Background Check and Drug testing Possess a high level of Professionalism Proven experience in overcoming unexpected difficulties and using logical problem solving skills. Ability to understand and empathize with customer s issuesPandoLogic.Category: Customer Service, Keywords: Customer Service Representative

Keywords: Teleperformance, Columbus , Customer Service - Captioning Agent, Sales , Columbus, Ohio